Refund policy

Thank you for choosing Luxe Halo — where style meets comfort in healthcare.

All Sales Are Final

At Luxe Halo, we take pride in creating high-quality, satin-lined scrub caps designed for both beauty and functionality. Due to the personal and hygienic nature of our products, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed.

Hygiene & Safety Standards

Our scrub caps are considered personal-use items. To maintain the highest level of cleanliness and protect all of our customers, we are unable to accept returned merchandise under any circumstances.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery at [your email address] with the following:

• Your order number

• A description of the issue

• Clear photos of the item

Once reviewed, Luxe Halo may offer a replacement or store credit at our discretion.